Keepoala App Privacy Policy
Keepoala provides a return lowering service to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
- Order information including list items
- The theme of your shopify store
- All products in your store
Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information;
- Customer Email and ID
- Shipping country
- Order ID & Price
- Cart Items & price
Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed will not be collected.
We collect personal information directly from the relevant individual, through your Shopify account via the Shopify REST API. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.
Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Please find the relevant information about the EU-US Privacy shield at https://www.privacyshield.gov/welcome
Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin [at] Keepoala.com or by mail using the details provided below:
Sebastian Engel-Wolf
Artur-Kutscher-Platz 2a
80802 München
